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These exploits required an attacker persuading you to run a malicious script or macro on your system, with Administrator rights. The second effectively removed all Panda's protective layers, enabling malware to do whatever it liked.
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One attack successfully disabled part of Panda's real-time file scanning system, allowing us to download malicious files without detection. Testing Panda's self-protection revealed a couple of vulnerabilities.
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Malware sometimes attempts to disable an antivirus before launching a full infection attempt, so it's important any security app can defend itself. (Image credit: Panda Security) Self-protection It's not perfect - too many buttons just open a browser tab, rather than do anything locally - but we found it reasonably easy to use. Functions are grouped into ten buttons (Scan, VPN, Support and so on) hovering your mouse cursor over a button displays a caption, reminding you what it does clicking a button takes you to that area, where a Back button returns you to the main dashboard when you're done. (We checked Panda's Support site to find out what 'Show Panda News' was supposed to do, but couldn't find it mentioned anywhere. We found a 'Show Panda News' switch in Settings, and turned off, hoping this would help but no, it didn't make any difference at all. There's another small annoyance in a regularly updated banner at the bottom of the dashboard, with links to various blog posts on the Panda site. You must scroll down to access everything.
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The app has two rows of buttons for various functions, but Panda leaves so much free space to the photo, that the second row of buttons is out of view. This looks good, but creates an immediate usability issue.
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These kinds of problems put enormous pressure on the company making the software to see that they’re resolved quickly, so this problem will not have a long shelf life.Panda's interface stands out immediately for its desktop-style wallpaper background. You won’t gain immunity by switching to some other company, and you may well inadvertently stumble into using the next software that sees such a malfunction.įor the time being, heed the company’s advice and don’t reboot your machines.
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It’s a risk, any time you install any antivirus program made by any company. The reality though, is that these things happen.
This is not a sign that you should immediately dump Panda in preference for some other antivirus solution, although that may be a temptation, in light of the issue. In addition to their “Project Zero” program which researches and identifies potential exploits in commonly used software, the company owns VirusTotal, which has begun collaborating with a number of antivirus software makers in an effort to research the issue and see if a way can be found to reduce the number of false positives that antivirus software reports. There are no perfect solutions to the problem, but big companies, Google included are paying an increasing amount of attention to the issue. Overnight, millions of PC’s with the software installed became little more than high-tech paperweights. In 2010, the venerable antivirus company McAfee, accidentally flagged and deleted one of the files essential for Windows XP to function. They’re constantly changing the profiles of the software they write, which means that antivirus companies must constantly evolve and adapt with them, lest something harmful get through the chinks in your virtual armor.īecause of this, it is sometimes the case that software that’s perfectly fine, safe, and even necessary for your computer to function gets flagged as malware, with often tragic results. Hackers are a clever lot, and relentlessly innovative. Other scenarios include random crashes to desktop, random reboots, general instability or an inability to access the internet until the issue is fully resolved.Ī spokesman for the company says that the erroneous signature file was corrected immediately, so most of the problems have been fixed, but at least one person in ten may still suffer from one or more of the above problems until a final resolution is reached.įor the time being, the company advises Panda-Free users simply not to reboot their machines, and that a permanent solution is forthcoming.ĭetecting viruses and malware is an inexact science, at best. It won’t be able to, because when it tries to access those core files and sees them in quarantine, it will simply shut your computer back down in order to avoid accessing the “malware” files. When it does that, if you reboot your PC, odds are good that it won’t boot up again.
There’s a problem with the software in that it identifies itself as malware, and puts core files into quarantine. If you use Panda’s free antivirus software, you could be in some trouble.
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